You are exactly right. Do you remember IBM. Do you even hear of IBM anymore????
Back in the 70s they were the tech company all others wanted to be. Soon they began being self oriented instead of customer oriented. I worked for my dad that one summer about 1978 and he had an office with 6-7 people using equipment. I suggested an upgrade so he told me to give a call. Naturally to IBM. Who else. The salesman came out to the office with the piece in tow. My dad asked if we could use one for a few days to gain some familiarity with it or even to see if it was what we needed. I remember his response to this day. "I either need a check or to bring it back to my office." Never called or bought IBM again. Neither did a lot of companies. As stated I don't even hear of them anymore.
I further made a mistake by not buying short that day. I could have quit working a long time ago.
Interesting there is a gun company in Flint that many of you have mentioned. My brother and I were there one day and were treated poorly. We bought a lot of stuff there as we did trap and skeet shooting as well as reloading rifle. Never went back. 35 years ago. I go by it most Wednesday afternoons.