Leupold customer service?????

[jakesdad]

Anybody tried to deal with these guys before?Sent a email a week ago trying to get info on a repair on a pair of binos and havent heard squat in reply.Used their "contact us" on their website and filled out the form and sent it,but still waiting.Any suggestions or ideas?

 

[paia]

I've had emails take a few days to be answered, but always got great service when I had work done. Call them.

 

[03mossy]

just be patient!!!! i have used there customer service before and it can't be beat. do a search here nothin but praise.

 

[ShawnT]

Never got a response to my email in December either, but they were installing a new computer system then too. I just shipped out an older Vari X2 the first week of the month. Got a confirmation letter last week telling me work would be completed with in 15 days. I have never had a problem with their service. I will say that prior to this I had quite an email thread going with one of the Techs concerning swapping out some reticules on older scopes, very polite and very informative Tech. They responded very quickly then. I would say the new computer system is not working as planned yet.

ShawnT

 

[jakesdad]

just called the number the other day and they were very helpful.may still be having computer problems.